JCPC Resource Links

JCPC Client Tracking Application Resources
The following links will allow CTF Program Users to download the CTF installation files, update files, fix existing problems and provide contact information.

• CTF Installation Setup files
  (This is an self-extracting zip file which puts the CTF installation files into the C:\CTF\Install_Files\ directory, from where the installation is run. Once the extract is complete, then you must follows the 3-step process outlined in the CTF Installation Instructions document (see below).)
   
• CTF Installation Instructions
  (pdf document)
   
• CTF User Manual
  (pdf document)
   
• Guide to the Client Tracking fields
  (pdf document)
   
• CTF Code Table file as of 11/28/2011  Options...

  • (self-extracting zip file into the C:\CTF\ directory)
     
  • (self-extracting zip file into the C:\Program Files\ directory)
     

• CTF Recovery files  Options...

  This is used to fix occurring problems with CTF (see troubleshooting below)
  

  • (self-extracting zip file into the C:\CTF\ directory)
     
  • (self-extracting zip file into the C:\Program Files\ directory)
     
• Moving CTF installation to the C:\CTF directory  Options...

  The new CTF installation was changed to install CTF into the C:\CTF folder instead of the C:\Program Files\CTF folder as in the old installation. The following instructions will move all subfolders and files from the old installation directory (C:\Program Files\CTF) to the new installation directory (C:\CTF). Follow the Instructions below:
  

  • Instructions for Moving CTF
    (pdf document)
     
  • CTF Move command file
    (self-extracting zip file into the C:\ directory)
     
• How does a "Selected File work"?  Tell me more...

  Sometimes a Program user loses their CTF data or is not up-to-date with the Area/Central office data. So, the Area/Central office can Export or extract the Program data into a Selected file, then the Program user can Import or trade-in the Selected data file into their CTF database.

  Here's some specific rules whenever a Selected file is imported:

  1. The Client records from the Selected file will overwrite all matching records.
  2. Any new Client records from the Selected file will be added.
  3. Any existing Client records that don't match will be kept. This includes new Clients that have been added, but not yet transferred and any existing Client records from a different Program ID.

  Here's how to Export Program records into a Selected file:

  1. To export data, click on Utilities/Export Selected Records.
  2. Enter a Program ID and click on the "Show Selected Records" button.
  3. It will display a record count, along with a list of records to be exported.
  4. Click on the "Export" button to continue.
  5. This will create s file called "Selected_xxxxxx.mdb", where xxxxxx is the Program ID.
  6. All done!

  Here's how to Import Program records from a Selected file:

  1. Make sure the "Selected_xxxxxx.mdb" file is copied into the C:\CTF\ directory.
  2. To import data, click on Utilities/Import Selected Records.
  3. Choose a Selected file from the drop-down list and click on the "Show Selected Records" button.
  4. It will display a record count, along with a list of records to be imported.
  5. Click on the "Import" button to continue.
  6. All done!

  
   

What is a "Self-extracting Zip file"?  Tell me more...

Most frequent CTF troubleshooting problems and solutions?  Tell me more...

For addditonal support, please contact your local JCPC Consultant or Processing Assitant listed below.